Refund policy

R1 Industries Return and Cancellation Policy

Return Policy

At R1 Industries, we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that there may be instances where you need to return a product. Below is our Return Policy:

  • 24-Hour Window: All sales are considered final after 24 hours from the time of purchase. If you wish to return a product, please initiate the process within this time frame.
  • Restocking Fee: A 20% restocking fee will be applied to all returns. This fee covers the cost associated with returning the product to our inventory and paying our staffs labor to return the item back to inventory.
  • Return Authorization and Process:
    • To initiate a return, please contact our support team via phone at 801-899-2520 or email at support@r1industriesoffroad.com.
    • You will be provided with a Return Authorization Code and detailed instructions on how to proceed with the return.
    • Please ensure that the product is in its original condition and packaging.
    • Returns will be processed upon receipt and inspection of the product.
    • WE WILL NOT PROCESS ANY RETURNS WITHOUT A RETURN AUTHORIZATION CODE!

Order Cancellation Policy

At R1 Industries, we pride ourselves on our ability to process orders quickly and efficiently. This means that once an order is placed, it is immediately forwarded to our warehouse for fulfillment. Here’s what you need to know about our Order Cancellation Policy:

  • 30-Minute Cancellation Window: You may cancel your order within 30 minutes of placing it. After this period, we cannot guarantee that the cancellation will be possible, as the order may have already been processed.
  • Contact for Cancellation: To cancel an order within the 30-minute window, please contact our support team immediately at 801-899-2520 or email at support@r1industriesoffroad.com.
  • Cancelation Fees: If you need to cancel your order please understand there are several costs that occur that happen minutes after an order is placed. In order to cover those costs a cancellation fee of 10% will be applied to any cancellation that may occur within 24 hours of the order being placed. If the order is cancelled after 24 hours of the order being placed a 20% cancellation fee will be charged to help cover costs. 
  • Addressing Concerns: If you have any questions or concerns regarding your purchase, please do not hesitate to reach out to us. Our team is dedicated to addressing and resolving any issues to your satisfaction.

We value your business and are committed to providing the best service possible. Thank you for choosing R1 Industries.